Chief of Staff / Operations | heyDominik (197K)

About the Job

At heyDominik, we are committed to helping aspiring creators and entrepreneurs grow their social media presence, achieve viral success, and establish authority in their niche. Through our high-ticket mentorship programs, community-driven resources, and actionable strategies, we empower creators to take charge of their content and audience growth. As we scale, we recognize the importance of a Chief of Staff to support our CEO in driving operations, aligning priorities, and executing our mission.

Job Overview

The Chief of Staff at heyDominik is a strategic, high-impact role that partners closely with the CEO to ensure operational excellence, streamline internal processes, and lead key projects. This role will play a crucial part in shaping the company’s growth trajectory and supporting its commitment to providing creators with the tools and guidance they need to succeed.

Responsibilities

• Act as the CEO’s deputy
• Streamline operations
• Enhance communication
• Provide strategic support
• Ensure business alignment by tracking progress on goals, priorities, and initiatives.
• Free up the CEO’s focus for critical areas like content creation, strategy, and coaching.

Manage Priorities and Time Optimization

• Conduct calendar / task audits to maximize CEO’s efficiency.
• Synthesize program metrics and client insights to align on business priorities.
• Provide data-driven insights and actionable recommendations to support decision-making in all areas of the business.

Oversee Internal Operations

• Prepare agendas, document action items, and manage follow-ups for team meetings.
• Implement and manage OKRs (Objectives and Key Results) for all departments.
• Oversee the planning and execution of live coaching sessions, mentorship events, and other company initiatives.
• Develop frameworks for efficient decision-making and operational workflows.

Drive Key Projects and Initiatives

• Lead initiatives to optimize program offerings like the high-ticket mentorship and cohort-based programs.
• Collaborate with sales and marketing to improve lead generation and conversion funnels.
• Conduct customer research and develop insights for refining products and services.
• Drive improvements to analytics tracking, ensuring actionable insights for growth.

Spearhead Special Projects

• Lead hiring processes for critical roles within the company.
• Manage strategic partnerships and evaluate new opportunities for collaboration.
• Coordinate client success workflows to improve satisfaction and retention.

Technical and Operational Support

• Manage updates and improvements to sales funnels, including changes to landing pages, lead capture forms, and checkout processes.
• Oversee the creation, testing, and optimization of email sequences and automations.
• Ensure alignment of technical systems (e.g., CRM, email marketing tools) with business goals.
• Troubleshoot and coordinate resolutions for operational and technical issues.
• Develop and maintain documentation for workflows, processes, and technical systems.

Analyze Data and Optimize Performance

• Monitor KPIs across sales, marketing, and program fulfillment.
• Identify bottlenecks and propose scalable solutions.
• Work closely with teams to implement and track performance improvements.

Requirements

• Minimum of 2 years of experience in a strategic or operational role, preferably within a startup or creative industry.
• Strong problem-solving skills with a track record of delivering results.
• Excellent written and verbal communication skills.
• Proficient in tools such as Google Workspace, GoHighLvL, and Notion.
• Familiarity with CRM platforms and email marketing tools, etc (e.g., Kit, Hyros).
• Experience managing multiple priorities and stakeholders in a fast-paced environment.

Requirements

• Experience working directly with executive leadership.
• Familiarity with creator economy dynamics.
• Understanding of coaching or educational program delivery.
• Strong analytical skills with the ability to turn data into actionable insights.

Ideal Candidate

• Self-motivated, detail-oriented, and highly organized.
• Able to work independently with minimal guidance.
• Adaptable and thrives in a dynamic, growth-oriented environment.
• Passionate about social media, creators, and helping others succeed.
• Committed to heyDominik’s values of authenticity, innovation, and results-driven impact.

Our Values

• Client Obsession: Every decision and action aims to deliver exceptional value to our clients. 
• Simplification And Systemization: We work to identify the root cause of issues and then create the simplest system to solve it once and for all. 
• Extreme Ownership: "To blame someone else is to admit you are powerless." We do what is asked and then some. If someone else messes up it was our fault for counting on them in the first place. Complaining and excuses will not be tolerated.
• Radical Transparency: Transparency builds trust, trust builds teams, and teams build companies. Transparency sometimes means revealing your flaws, which only creates more trust, which only builds better companies.
• Speed, Experimentation, And Execution Without Compromising Accuracy:
• We prioritize rapid implementation and iteration without compromising on quality.

How To Apply

Fill out the initial application below. At the end you need to upload your resume, cover letter, and a brief video introduction explaining why you are the best fit for the role.

https://form.typeform.com/to/cZYKRlXr